We have purchase furniture from this store in the past and are very pleased with the quality and service. We again visited the store last weekend to shop for a mattress. we were impressed with Kaitlyn's customer service and knowledge of the... Beautyrest line. She was very patient with us as my wife tried all the different models. We shopped other big box stores, and came back to Kaitlyn to make our purchase.read more
This was our first experience with Bassett and we were very impressed with the service. Donna was a wonderful sales person -very knowledgeable, listened to our needs, and left us space to make our decision. She was a pleasure to work with. She and... the rest Bassett staff made our shopping experience a good one. Would definitely go back to Bassett again.read more
We just bought a home and needed some furniture. Donna Johansen helped us find the perfect sofa for our new home. She provided expert advice, helped us coordinate our color scheme and made sure our sofa was a good fit for our room. Most... importantly, Donna gave us the time and respect we needed to make decisions about our purchases. We walked away feeling very happy and satisfied. There was never any pressure to buy. It was a wonderful experience at Bassett furniture!read more
Zara was extremely friendly without the feeling of pressure . She was very knowledgeable and was a pleasure to work with. We planned to just pop in and do a quick walk through but she lead us through the process and we ended up with our perfect... couch!read more
Do not purchase this carpet TURIN CHAMPAGNE DTC
A beautiful rug but a nightmare to maintain and you cannot clean it without damaging it.
We purchased this rug and where told that it was a wool rug and given instructions on how to care for a wool... rug. It is in fact a Wool / Viscose blend. Viscose is in fact a treated wood pulp. We have a small dog who did tickle on the carpet. We called Basset to find out how to clean it and they instructed us use a cleaner that was safe for a wool carpet they suggested Woolite carpet cleaner. When we tried to clean it with the Woolite it left a yellow stain. That is when I discovered that VISCOSE cannot be easily cleaned, if you use water or any chemicals on it turns yellow and stains. Long story short is that we paid $2000.00 for a carpet that is now 2 years old and ruined. Basset did say they were sorry.read more
Great service, beautiful products. But the best part is Jules, who is a wonderful designer, knew how to help me re-do my living room, and helped me feel comfortable with the fabrics and furniture selections. Not only do I love Jules, but the prices... are excellent!! Jules for President!read more
Donna was so informative and helpful. She addressed our needs and went over and beyond to help us with the purchase of not one but two couches.
Delivery was on time and they did everything I asked them to do as far as setting up the couches. Polite... and respectful.
Just an overall great experience.
Thank you Bassetread more
Bassett is the place to go for furniture! The quality and style is fantastic and the customer service is unparalleled. Kaitlin and Kim came out to my home twice to help me select the perfect fabrics for my home and spent a lot of time helping me... create the perfect look. They made the whole process fun and stress free. Thank you!read more
We had a great experience today at Bassett! We had a designer- Jacquie come out to measure and then she presented ideas for our living room. Great design ideas, I wouldn’t have thought of. We did purchase the sofa and hope to slowly add pieces over... time! Really wonderful experience, highly recommend!read more
We frequently shop at Bassett and have loved the furniture and service! We just purchased a sectional couch for over $6000 and one of the pieces was damaged during shipping.
I called, they gave me a 3 hour window for a technician to come out. He... looked at the couch and said "this is fixable." Now you ask... what does that mean?
Now Bassett wants to take the piece and repair it. We do not get a new piece, we loose a piece of our couch for an unknown period of time without a replacement. Basically, we have purchased damaged goods at full price. Oh, and even better, I have to take off a half day of work to be present during a 3 hour window so that Bassett can pick up my new damaged couch and repair it and then another half day to get it back.
Make sure to inquire before you purchase!!!!!! Better yet, save yourself money and time, go somewhere else. I have never heard of such a horrible policy. I get no refund, in fact I loose money because I have to take off work and I'm still left with damaged goods.read more